Ticket-Booking Platform

Ticket-Booking Platform


With Saudi Arabia set to host the Football World Cup in 2034, the client anticipated a surge in global demand for tickets. Their existing system could not handle this level of traffic, and security risks posed additional concerns. Additionally, they aimed to expand their business to include experience bookings such as hotels and holiday packages across the Middle East.

To support their growth while ensuring a seamless customer experience, they required a robust, scalable, and cost-effective digital transformation.

Challenges:

  1. High maintenance costs due to underutilised server infrastructure during off-peak periods.
  2. Scalability issues during peak demand, leading to potential website downtime.
  3. Security vulnerabilities, particularly with the anticipated rise in cyber threats.
  4. Inefficiencies in the existing message queue system (MQ) hindered performance.
  5. Expansion of business lines requiring architectural redesign for seamless integration.
  6. Enhancement of customer experience through a more user-friendly interface.

Our Approach: Upon engaging with the client, our team thoroughly assessed their pain points. We quickly assembled a high-performing Project-Oriented Delivery (POD) team consisting of:

  • Product Owner
  • Technical Lead
  • Engineers
  • Test Engineer

We collaborated closely with the client’s team to design a roadmap aligning with their vision. Our key solutions included:

  1. Cloud Migration: Transitioning their infrastructure to AWS, reducing costs and improving scalability.
  2. Messaging System Upgrade: Moving from MQ to Kafka to enhance real-time event processing and handle high volumes efficiently.
  3. A/B Testing: Implementing A/B testing on the web application to refine the user experience based on customer preferences.
  4. Security Enhancements: Strengthening security measures to mitigate hacking risks.

 

 

Results:

  • Delivered the first customer-facing application within three months, significantly improving scalability and performance.
  • Enhanced customer experience with a more user-friendly interface.
  • Reduced infrastructure costs by optimising cloud usage.
  • Strengthened security posture, ensuring protection against cyber threats.
  • Established a foundation for business expansion into new verticals like hotel and holiday bookings.

Technology Stack:

  • Cloud: AWS
  • Tech Stack: Java, Spring Boot, Node.js, React.js
  • Database: MongoDB, PostgreSQL
  • Messaging System: Apache Kafka
  • Caching: Redis
  • Search & Indexing: Elasticsearch
  • Monitoring Tools: Grafana, Prometheus
  • API Gateway & Security: Kong API Gateway, OAuth 2.0, JWT Authentication

Conclusion: Through strategic planning and execution, we successfully transformed the client’s ticket-booking platform into a highly scalable, secure, and cost-effective system. Our agile approach enabled rapid deployment, ensuring the company was well-prepared for future growth and the 2034 Football World Cup. This transformation resolved their immediate challenges and positioned them for long-term success in the digital marketplace.

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