SAP Support Services in the UK

SAM AI Solutions SAP Application Management Services (AMS) retainers are priced based on your system complexity and support volume. A small SAP environment (under 100 users, 2–3 modules) typically requires a retainer of £3,000–£6,000/month. Mid-enterprise environments (200–500 users, 5+ modules) range from £8,000–£20,000/month. We offer both fixed-retainer and incident-based pricing models.

SAM AI Solutions SAP AMS covers break-fix resolution (P1 critical response within 4 hours), SAP basis administration and patching, performance monitoring and tuning, minor configuration changes, custom ABAP fixes, end-user query handling, and monthly system health reports. We support all SAP versions including ECC 6.0, S/4HANA, SAP Business One, and SAP Business ByDesign.

Yes. SAM AI Solutions regularly takes over SAP support from other vendors or internal teams. We start with a 2-week SAP System Audit covering configuration quality, custom code risks, performance issues, and security gaps, then provide a clear support plan. Knowledge transfer and documentation of undocumented customisations is built into our onboarding process.

SAM AI Solutions offers tiered SLAs: P1 critical (production down), 1-hour response, 4-hour resolution target; P2 high (major function impaired), 4-hour response, same-day resolution target; P3 medium, next business day; P4 low, within 3 business days. All UK-based consultants handle support, no offshore escalation delays on critical issues.

Yes. SAM AI Solutions offers 24/7 SAP support coverage for clients with critical business processes running outside standard UK hours (e.g. global operations, overnight batch processing, e-commerce on SAP). Out-of-hours coverage is available as an add-on to standard business-hours AMS retainers, with dedicated emergency contact lines and on-call consultant rotas.